Privacy Policy

Introduction

Summit Chimney Cleaning Company (“Summit Chimney Cleaning Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, https://summitchimneycleaningcompany.com, and related services.

Summit Chimney Cleaning Company provides chimney and fireplace services, including chimney sweeping, fireplace cleaning, chimney cleaning, chimney maintenance, chimney clean-out services, and related chimney services in Norwalk, California, and surrounding service areas.

By accessing or using our website, submitting a form, requesting an estimate, contacting us by phone, email, or text message, or otherwise communicating with us through our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of information as described below, subject to applicable law.

Information We Collect

Depending on how you interact with Summit Chimney Cleaning Company, we may collect the following categories of information:

- Name: Your first and last name or other identifying information you provide.

- Phone: Your telephone or mobile phone number.

- Email: Your email address and other contact information.

- Address: Your mailing or billing address when provided.

- Service Address: The address where chimney sweeping, fireplace cleaning, chimney maintenance, chimney clean-out, or related services are requested or performed.

- IP Address: Your internet protocol address and related technical information.

- Browser: Browser type, version, language, and related browser information.

- Device Information: Device type, operating system, identifiers, screen characteristics, and other technical information.

- Website Usage: Pages visited, links clicked, forms submitted, approximate access times, referral information, and other interactions with our website.

- SMS Interactions: Information concerning text messages you send to or receive from us, including opt-in, opt-out, HELP requests, and related communication records.

- Call Records: Information associated with calls to or from our business, including call details and records where permitted by applicable law.

We may also collect information that you voluntarily provide when requesting a chimney cleaning estimate, scheduling a chimney sweep, arranging fireplace cleaning, requesting chimney maintenance, asking about a chimney clean-out, communicating with our team, or otherwise interacting with our business.

How We Use Information

Summit Chimney Cleaning Company may use personal information for legitimate business and service purposes, including:

- Scheduling chimney sweeps, fireplace cleaning appointments, chimney maintenance, inspections or service visits where applicable, estimates, and related service appointments.

- Preparing and communicating estimates for chimney cleaning, chimney sweeping, fireplace cleaning, chimney maintenance, chimney clean-out, and related chimney services.

- Communicating about service requirements, fireplace access, chimney conditions, scheduling, preparation, and completion of requested services.

- Providing customer support and responding to inquiries.

- Processing billing, payments, invoices, and other transaction-related matters.

- Providing project and service updates concerning scheduled chimney work, cleaning, maintenance, and related services.

- Sending marketing communications where permitted by law and where appropriate consent has been obtained.

- Responding to calls, emails, text messages, website submissions, and other customer communications.

- Improving our website, customer experience, advertising, and service processes.

- Detecting, preventing, and addressing fraud, security issues, misuse, and unauthorized activity.

- Complying with applicable federal, state, and local laws, regulations, legal processes, and lawful requests.

SMS & Phone Communications

If you provide your telephone number and consent to receive communications from Summit Chimney Cleaning Company, we may communicate with you by telephone call or SMS/text message regarding your requested chimney or fireplace services and, where permitted by law, marketing communications.

Messages may include:

- Appointment reminders.

- Estimate notifications.

- Scheduling communications.

- Project or service updates.

- Customer service communications.

- Billing notifications.

- Marketing messages.

Message frequency may vary.

Message and data rates may apply.

Reply STOP to opt out.

Reply HELP for assistance.

Consent is not a condition of purchase.

Communications may use automated technology where permitted by law.

Company complies with TCPA and applicable federal and state regulations.

You may withdraw consent to marketing communications at any time. Opting out of marketing communications does not necessarily prevent us from sending non-marketing communications that are necessary to provide requested services, process transactions, respond to customer inquiries, or otherwise communicate with you regarding an existing customer relationship, where permitted by law.

Cookies

Our website may use cookies and similar technologies to operate the website, remember user preferences, understand website usage, improve functionality, and support analytics and advertising activities.

Cookies may collect information such as browser type, pages visited, approximate access times, referring pages, device information, and website interactions.

We may use analytics technologies to understand how visitors use our website and to improve our online presence and services.

You may be able to manage or disable cookies through your browser controls. Disabling certain cookies may affect website functionality or your user experience.

Sharing Info

Summit Chimney Cleaning Company does not sell personal information.

We may share information with vendors, contractors, technology providers, website providers, payment processors, communications providers, analytics providers, advertising providers, scheduling providers, customer service providers, and other service providers that assist us in operating our business and providing chimney and fireplace services.

We may also share information with customer service providers and other vendors when reasonably necessary to respond to inquiries, schedule estimates or service appointments, communicate with customers, coordinate requested chimney or fireplace services, process transactions, maintain our systems, or otherwise operate our business.

We may disclose information when required or permitted by applicable law, including in response to subpoenas, court orders, governmental requests, legal proceedings, or other lawful processes, or when reasonably necessary to protect our rights, property, customers, employees, website, or business.

"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

CCPA Rights

If you are a California resident and the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to our processing of your personal information, you may have rights including:

- Know: The right to request information about the categories and specific pieces of personal information we collect, use, disclose, or otherwise process, subject to applicable exceptions.

- Access: The right to request access to personal information covered by applicable California privacy law.

- Correct: The right to request correction of inaccurate personal information.

- Delete: The right to request deletion of personal information, subject to legal and other applicable exceptions.

- Opt-Out: The right to opt out of certain sales or sharing of personal information where applicable. Summit Chimney Cleaning Company does not sell personal information.

- Non-discrimination: The right not to receive discriminatory treatment for exercising privacy rights provided by applicable law.

To exercise an applicable privacy right, contact Summit Chimney Cleaning Company using the contact information below. We may need to verify your identity before completing certain requests.

GDPR Rights

If the General Data Protection Regulation (“GDPR”) or other applicable European data protection law applies to our processing of your personal information, you may have the following rights, subject to applicable legal limitations:

- Access: The right to request access to personal data we hold about you.

- Correction: The right to request correction of inaccurate or incomplete personal data.

- Deletion: The right to request deletion of personal data in circumstances provided by applicable law.

- Restriction: The right to request restriction of certain processing activities.

- Portability: The right to request personal data in a structured, commonly used, and machine-readable format where applicable.

- Withdraw Consent: Where processing is based on consent, the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing performed before withdrawal.

Additional rights may apply depending on your location and the circumstances of the processing.

Data Security

Summit Chimney Cleaning Company uses reasonable administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Administrative safeguards may include internal procedures, access controls, privacy practices, and personnel practices.

Physical safeguards may include measures designed to protect systems, equipment, records, and facilities.

Technical safeguards may include access controls, authentication measures, system monitoring, security technologies, and other reasonable technical protections.

No electronic transmission, internet connection, website, database, or storage system is completely secure. Accordingly, while we take reasonable measures to protect information, we cannot guarantee absolute security.

Contact Info

Summit Chimney Cleaning Company

Phone: +15629916985

Address: 12440 Firestone Blvd, Norwalk, CA 90650

Website: https://summitchimneycleaningcompany.com

For privacy requests or questions regarding this Privacy Policy, you may contact us using the information above.

Recommended Google Ads / TCPA Form Consent

By submitting this form, you expressly consent to receive calls, emails, and text messages from Summit Chimney Cleaning Company regarding estimates, appointments, project updates, customer service, and marketing communications using automated technology where permitted by law.

Message frequency may vary.

Message and data rates may apply.

Reply STOP to opt out.

Reply HELP for assistance.

Consent is not a condition of purchase.