Privacy Policy

Introduction

Summit Chimney Sweep North (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, https://summitchimneycleaningcompany.com/home-pasadena (the “Website”).

Summit Chimney Sweep North provides professional chimney sweeping, chimney cleaning, fireplace cleaning, chimney inspection, chimney maintenance, chimney repair, and related chimney and fireplace services to residential and commercial customers.

By accessing or using the Website, requesting information, submitting a form, requesting an estimate, scheduling a service, calling us, or otherwise communicating with Summit Chimney Sweep North, you acknowledge and consent to the practices described in this Privacy Policy, subject to applicable law.

Information We Collect

Depending on how you interact with Summit Chimney Sweep North, we may collect the following information:

- Name

- Phone number

- Email address

- Mailing address

- Service address or property address

- Information about your chimney, fireplace, or requested service

- IP address

- Browser type and version

- Device information

- Operating system

- Website usage information

- Pages visited and interactions with the Website

- Information submitted through contact, estimate, scheduling, or service-request forms

- SMS interactions and messaging preferences

- Call records and information provided during customer-service calls

- Information necessary to schedule, estimate, perform, invoice, or communicate about chimney and fireplace services

We may also receive information from service providers that help us operate our Website, communicate with customers, process inquiries, or provide business services.

How We Use Information

Summit Chimney Sweep North may use collected information to:

- Respond to inquiries and service requests

- Schedule chimney sweeps, inspections, cleanings, repairs, and maintenance

- Provide estimates and proposals

- Communicate about appointments and service availability

- Provide customer support

- Coordinate chimney and fireplace projects

- Send project updates and service notifications

- Process billing and payments

- Send requested information

- Send marketing communications where permitted by law

- Improve our Website, services, customer experience, and advertising

- Maintain business records

- Prevent fraud, abuse, or unauthorized activity

- Comply with applicable laws, regulations, legal processes, and governmental requests

We use personal information only for legitimate business purposes and as otherwise permitted by applicable law.

SMS & Phone Communications

If you provide your telephone number and consent to receive communications from Summit Chimney Sweep North, we may contact you by telephone call or text message regarding:

- Appointment reminders

- Estimate notifications

- Scheduling

- Chimney inspection or cleaning updates

- Project updates

- Customer service

- Billing notifications

- Service-related communications

- Marketing messages and promotional offers where permitted by law

Message frequency may vary.

Message and data rates may apply.

Reply STOP to opt out.

Reply HELP for assistance.

Consent is not a condition of purchase.

Communications may use automated technology where permitted by law.

Company complies with TCPA and applicable federal and state regulations.

You may withdraw consent to marketing communications at any time. Opting out of marketing messages does not necessarily prevent Summit Chimney Sweep North from sending non-marketing communications that are necessary to provide requested services, respond to inquiries, or comply with legal obligations.

Cookies

The Website may use cookies and similar technologies to operate properly, remember user preferences, understand Website usage, analyze traffic, improve functionality, and support marketing activities.

Cookies may collect information such as browser type, device information, pages visited, referring websites, and general Website activity.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Third-party analytics, advertising, or technology providers may use cookies or similar technologies subject to their own privacy policies and applicable law.

Sharing Info

Summit Chimney Sweep North does not sell personal information.

We may share information when reasonably necessary with trusted vendors, technology providers, payment processors, scheduling providers, marketing providers, customer service providers, contractors or subcontractors supporting requested services, and other service providers that assist us in operating our business.

We may also disclose information when required or permitted by law, including to comply with legal processes, protect rights and safety, prevent fraud, investigate suspected unlawful activity, or respond to governmental requests.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

CCPA Rights

If applicable under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), California residents may have the following rights, subject to applicable exceptions:

- Right to Know: Request information about the personal information we collect, use, disclose, or otherwise process.

- Right to Access: Request access to certain personal information we maintain about you.

- Right to Correct: Request correction of inaccurate personal information.

- Right to Delete: Request deletion of personal information, subject to legal and business exceptions.

- Right to Opt-Out: Opt out of certain sales or sharing of personal information where applicable.

- Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discriminatory treatment.

Summit Chimney Sweep North does not sell personal information as described in this Privacy Policy.

To submit a privacy request, contact Summit Chimney Sweep North using the contact information listed below. We may need to verify your identity before completing certain requests.

GDPR Rights

Where the General Data Protection Regulation (GDPR) applies, individuals may have the following rights, subject to applicable legal limitations:

- Access: Request access to personal information we hold about you.

- Correction: Request correction of inaccurate or incomplete information.

- Deletion: Request deletion of personal information where legally permitted.

- Restriction: Request restriction of certain processing activities.

- Portability: Request certain personal information in a structured, commonly used, machine-readable format.

- Withdraw Consent: Withdraw consent where processing is based on consent.

You may contact Summit Chimney Sweep North regarding applicable privacy rights using the contact information below.

Data Security

Summit Chimney Sweep North uses reasonable administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These safeguards may include access controls, security procedures, appropriate technology protections, employee or contractor practices, and reasonable measures designed to protect business and customer information.

However, no method of electronic transmission or storage is completely secure. Summit Chimney Sweep North cannot guarantee absolute security of information transmitted to or through the Website.

Contact Info

Summit Chimney Sweep North

35 N Lake Ave, Pasadena, CA 91101

Phone: (626) 469-7211

Website: https://summitchimneycleaningcompany.com/home-pasadena

For privacy-related questions, requests, or concerns, please contact Summit Chimney Sweep North using the information above.

Recommended Google Ads / TCPA Form Consent

By submitting this form, you expressly consent to receive calls, emails, and text messages from Summit Chimney Sweep North regarding estimates, appointments, project updates, customer service, and marketing communications using automated technology where permitted by law.

Message frequency may vary.

Message and data rates may apply.

Reply STOP to opt out.

Reply HELP for assistance.

Consent is not a condition of purchase.